Frequently Asked Questions
Warranty and Repairs
How Miles and Miles Warranty Works?
5 Years Warranty
We offer a 5-year warranty on our suitcases, which covers defects in materials and workmanship, including wheels, locks, zippers, handles, and trolleys. This warranty is valid for five years from the date of purchase.
Hassle-free Warranty Claims
Our customer service team is committed to providing prompt assistance with warranty claims. If you encounter any issues covered by the warranty, we will guide you through a seamless process.
Repair and Replacement
If a defect covered by the warranty occurs, we will provide repair or replacement services to ensure your suitcase remains in excellent condition.
Product Care/ Product Information
How do I clean and care for my product?
Hardside Care
We recommend using a gentle soap and warm water, rinsing well. If you would like to wax the case after cleaning, any good silicone-base automobile or furniture polish will preserve the luster and add resistance to the covering. We do NOT recommend, however, that you try to clean the luggage with a combination cleaner-polish.
Softside Care
We recommend spot cleaning with a mild soap (i.e. dish soap) and water. If this is not successful, try a product used for spot removal on clothing such as Spray ‘n Wash, or using a foam type cleaner used to clean car mats or automobile carpets (sold at car parts stores). If the luggage has an offensive odor, use a vinegar (1 part) and water (5 parts) mixture. This may take the odor out but it will then need to be aired out for a few days. Also, we recommend placing charcoal in the bag for a day or more (depending on the strength of the odor) and close the bag. The charcoal will absorb the smell.
How do I set my lock?
Your combination lock is preset to open at 0-0-0.
Are your backpacks waterproof?
Some of our products are water repellent This means the item is coated with a water repellent, but it is not necessarily water resistant or waterproof.
What are your wheels made of?
Prepare to be amazed as we unveil our latest groundbreaking product: Hinomoto Japanese wheels. These exclusive wheels are set to redefine your travel experience, offering unparalleled smoothness, reliability, and style.