Warranty & Services

5 Years Warranty

We offer a 5-year warranty on our suitcases, which covers defects in materials and workmanship, including wheels, locks, zippers, handles, and trolleys. This warranty is valid for five years from the date of purchase.

Hassle-free Warranty Claims

Our customer service team is committed to providing prompt assistance with warranty claims. If you encounter any issues covered by the warranty, we will guide you through a seamless process.

Repair and Replacement

If a defect covered by the warranty occurs, we will provide repair or replacement services to ensure your suitcase remains in excellent condition.

Limited 5 Year Warranty

Miles and Miles products are rigorously tested to ensure that the travel products you trust meet stringent standards. Consequently, if a problem occurs with this Miles and Miles product (the “Product”) and the problem is caused by manufacturing defects in material and workmanship, Miles and Miles will, in its discretion, either fix or replace the Product in accordance with the warranty terms and conditions stated herein. The warranty provided for herein applies only to the first purchaser or gift recipient of the Product for a period of five years starting from the date this Product was purchased.

 

This warranty covers only manufacturing defects and does not cover any damage caused by misuse (such as transportation of unusual items), neglect, accidents, abrasion, exposure to extreme temperatures, solvents, acids, water, normal wear and tear or transport damage (by airlines for example). While non-warranty maintenance or repairs on your Product can be performed by any company, Miles and Miles requires that you use only an approved Miles and Miles service center (“Service Center”) for warranty repairs. Improper or incorrectly performed maintenance or repairs void this warranty.

 

This warranty is intended to give you specific legal rights. In addition to the rights described herein, you may also have other rights that vary from state to state or country to country with respect to the exclusion or application of implied warranties, incidental and consequential damages and repair and replacement. Consequently, the limitations or exclusions specifically contained in this warranty may not be applicable to you.

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